Return and Refund Policy
At Primefork Catapult, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below:
1. Returns
Eligibility:
- Items must be returned within 14 days of delivery.
- Products must be unused, undamaged, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items:
- Customized or personalized products.
- Items that show signs of use, damage, or alterations.
How to Return:
- Visit our Contact Us page to submit a return request with your order details and reason for return.
- Wait for confirmation and return instructions from our team.
- Ship the item to the provided return address.
Shipping Costs:
- The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method for your return.
2. Refunds
Processing Time:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days, and the amount will be credited back to your original payment method.
Partial Refunds:
- Refunds may be issued partially if the item is not returned in its original condition (e.g., missing parts or packaging).
Non-Refundable Fees:
- Shipping costs (if applicable) are non-refundable.
3. Exchanges
- Exchanges are accepted only if the product is defective or damaged upon arrival.
- Submit your request through the Contact Us page to arrange an exchange, subject to stock availability.
4. Damaged or Defective Items
If your product arrives damaged or defective:
- Notify us through our Contact Us page within 48 hours of delivery.
- Provide all required information, including photos of the damaged item and packaging.
- We will offer a replacement or refund, depending on your preference.
5. Contact Us
For any questions or concerns about our Return and Refund Policy, please visit our Contact Us page to connect with our team.
